Choosing an RMM Solution: 5 Factors for MSPs to Consider
Managed Service Providers (MSPs) are tech specialists continually adapting to emerging technologies to offer optimal solutions. As a collaborative community, MSPs frequently share insights on tools like Professional Services Automation (PSA), Remote Monitoring and Management (RMM), and Business Continuity Disaster Recovery (BCDR).
Traditionally, the choice of RMM tools was heavily influenced by technical functionality—features like patching, automation, remote control, and monitoring. However, a notable shift has occurred. MSPs now prioritize long-term strategic planning over a mere technical checklist, focusing more on the vendor’s product strategy than on individual features.
This evolution underscores that while many RMM solutions may appear similar at a high level, the decision-making process has transformed. MSPs are increasingly seeking platforms that align with their future goals and vision for growth.
For an in-depth look at the top five criteria MSPs consider when selecting an RMM platform, download this PDF.
