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TRENDING WHITEPAPERS
TRENDING WHITEPAPERS
IDC: The State of AI Code Assistants in Enterprises
Go beyond the hype with the latest IDC report, "The State of AI Code Assistant Adoption." Based on a global survey of over...
IDC: The Business Value of Google Container Platform
What is the real-world business impact of adopting Google's container platform? A new IDC study reveals compelling results, including a 438% average three-year...
Customer experience as a trust builder
Customer experience as a trust builder In today’s competitive market, product selection and pricing no longer set brands apart—it’s how you execute. Retailers...
Turn DIY returns from hassle to high-value
Turn DIY returns from hassle to high-value Retail returns are growing 20% year over year, now costing the industry nearly $1 trillion globally....
Turn the Pain of Returns Processing Into Profit
Turn the Pain of Returns Processing Into Profit The average e-commerce returns rate is 16.9% and up to 30% in some categories such...
CX Survey (Bodine Report): From Data Silos to AI-Enabled Customer Engagement
In a recent survey, 30% of IT respondents admitted they aren’t entirely sure what “AI readiness” means for data, while only 33% of...
The Rise of Agentic AI: Shaping Smarter Business Process Automation
Agentic artificial intelligence (AI) is reshaping the future of business process automation (BPA). Today, 12% of companies have already deployed AI agents, 37%...
Breathe Life into Agentic AI with Intelligent Master Data Management
Artificial intelligence (AI) agents are reshaping customer experience (CX) by driving smarter, more personalized interactions. To maximize the power of agentic AI, advanced...
How a cloud communications platform puts connection at the center of care
Telehealth is evolving. This is the story of how cloud communications technology provides previously impossible links between patients, providers, payers, and all aspects...
The HIPAA security guide for cloud communications
With a majority of healthcare organizations lacking proper technology to address HIPAA compliance, it's imperative that quick action is taken to avoid serious...
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